As soon as you hit pay our team will start to process your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you through the links below. You’ll need the tracking number provided in your dispatch email.

You can track your returns online with the returned method you’ve used.

I.e www.Royalmail.co.uk/track-your-item

Please allow up to 10 working days for your parcel to be returned to FEMME LUXE. We’ll shoot you an email as soon as the FEMME LUXE team have processed your return.

After 10 working days if you have checked your return tracking status and still need help, please get in touch with our Customer Care Team quote your order number and details of the items returned for a speedy response.

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